Terms & Privacy

PRIVACY & COOKIES

Introduction

This section explains how Fit & Fix Cardiff Ltd collects, uses, and protects your personal data when you use https://fit-and-fix.co.uk, including when you use our online estimator, complete forms, or contact us.

By providing your personal data, you confirm you are over 13 years of age.

Fit & Fix Cardiff Ltd is the data controller responsible for your personal data.

Contact details

Fit & Fix Cardiff Ltd (Company number: 16452749)
Registered and trading address: Unit 3, Radyr Court, Cardiff, South Wales
Email: info@fit-and-fix.co.uk

Telephone: 029 219 00504
Data protection contact: Andy Brown

If you are unhappy with how we use your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk. We would appreciate the chance to resolve concerns first.

What data we collect

We may collect:

• Identity data (name, title)
• Contact data (address, email, phone number)
• Project data (kitchen details, appliance details, measurements, uploaded plans/photos)
• Technical and usage data (IP address, browser/device info, how you use our website)
• Marketing and communications preferences

We do not intentionally collect special category data (such as health, ethnicity, or political opinions).

How we collect your data

We collect personal data via:

• direct interactions (forms, estimator, phone, email, WhatsApp)
• automated technologies (cookies, analytics tools, server logs)
• third-party services used to run our systems (including Infusionsoft/Keap and Priceguide.ai)

How we use your data

We use personal data to:

• respond to enquiries
• provide estimates and quotations
• deliver services
• manage customer relationships
• send transactional communications (e.g. quotes, confirmations, updates)
• send marketing communications (where you have opted in)
• improve our website, services, and marketing

Lawful basis for processing

We process your data under one or more lawful bases:

• performance of a contract
• legitimate interests (where your rights do not override these interests)
• consent (for marketing communications)

You can withdraw marketing consent at any time.

Marketing communications

You may receive marketing from us if you:

• opt in via our forms, or
• request information and do not opt out where permitted by law

You can unsubscribe at any time using the link in our emails or by contacting us directly. Opting out does not affect important service-related messages.

Sharing your data

We may share your data with trusted service providers that help us operate our business (e.g. CRM and IT providers), and professional advisers where necessary. We do not sell personal data to third parties.

International transfers

Some service providers may process data outside the UK/EEA. Where this happens, we use appropriate safeguards in line with UK GDPR.

Data security

We use appropriate measures to protect your data and limit access to authorised people only. If a data breach occurs and we are legally required to notify you, we will do so.

Data retention

We keep personal data only as long as necessary. Some customer and financial records may be kept for up to 6 years for legal and tax purposes.

Your rights

You have the right to:

• access your data
• correct inaccuracies
• request deletion (where applicable)
• object to or restrict processing
• request data portability
• withdraw consent

Requests can be made by emailing info@fit-and-fix.co.uk. We aim to respond within one month.

Cookies

We use cookies to:

• make the website work properly
• analyse performance (e.g. Google Analytics)
• support advertising campaigns (e.g. Google Ads, Meta, TikTok)

Non-essential cookies are only used with your consent via our cookie banner. You can update your cookie preferences at any time through the banner or your browser settings.

Updates to this notice

We may update this page occasionally. The latest version will always be published here.

Governing law

This privacy notice is governed by the laws of England and Wales.